Learn everything you need to know about enabling and using the Two-factor authentication.

TABLE OF CONTENTS

• Enable Two-factor authentication
• Use Two-factor authentication

Enable Two-factor authentication

Please note: A user needs specific permissions to enable this. This is generally done by the Admin user of your organization.

To enable two-factor authentication (2FA), navigate to Administration and then to Settings. Head over to the tab Security and check the box "Enable Two-factor user login". Two-factor authentication is now enabled for your organization. This still needs to be enabled per user. There are two two-factor authentication methods that can be used:

E-mail

The E-mail address of a user needs to be confirmed before two-factor authentication using E-mail can be used. If this has not been completed yet, another confirmation E-mail can be sent in two different ways:

• Single user: Head over to Administration and than Users. Edit the user, check the box "Send activation E-mail" and select Save.
• Multiple users: Head over to Administration and than Users. At the top right a button is shown "Resend E-mail confirmations". If selected, a confirmation E-mail will be sent to all users that do not have a confirmed account yet. Please note, only users that are shown (based on what the logged in user may see) will receive the E-mail.

As soon as the user confirms the E-mail address by selecting the Verify button in the E-mail, two-factor authentication can be used.

Only user accounts with a confirmed E-mail address may use this 2FA method!

Google Authenticator

The use of Google Authenticator needs to be enabled before this method can be used. Please follow the following steps:

1. Head over to the top right button to manage your account
2. Select the menu-item My settings
3. Select the second tab Two Factor Login
4. Select the button Enable 
5. A QR-code is shown. Scan this with your Google Authenticator App
6. Press Save

Google Authenticator is now enabled for this user account. 

Use Two-factor authentication

Once the Two-factor authentication methods are set-up, users are able to use it. If a user logs in with Two-factor authentication enabled, one/multiple additional screen(s) is shown before logging in. This consists out of the following steps:

Select verification type (method)
If more than one authenticatioin methods are enabled, a screen is shown to select the preferred method. The security code will be sent using the preferred method. The possible options are:

• E-mail
• Google Authenticator
  
  

Select verification type (method)
Enter the security code sent through the preferred method. Please note, a security code needs to be entered within 90 seconds.

In the App it is possible to resend the verification code at any time.